7u7774 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 7u7774 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") when accessing or using the 7u7774 online casino and sports betting platform at https://7u7774.app (the "Platform").

This Policy applies to all players registered on the Platform, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as players accessing the Platform from any other location in Bangladesh.

By registering an account on 7u7774 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.

2 Personal Data We Collect

7u7774 collects personal data from you in two principal ways: information you provide directly when interacting with the Platform, and data we collect automatically as a result of your use of our services. The categories of personal data we may collect include:

• Registration data: Your full legal name, date of birth, gender, residential address, and mobile number registered in Bangladesh.
• Account credentials: Username, encrypted password, and security question responses.
• Financial transaction data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), deposit amounts, withdrawal requests, transaction timestamps, and transaction reference numbers. We do not store full mobile banking PINs or passwords.
• Identity verification documents: Copies of government-issued identification (such as your National Identity Card or passport) submitted during Know Your Customer (KYC) verification.
• Gaming activity data: Game session records, wager amounts, betting history, win and loss records, game preferences, and session durations.
• Device and technical data: IP address, device type and model, operating system version, browser type and version, screen resolution, and time zone settings.
• Communication data: Records of any messages, support tickets, or complaints you submit to 7u7774's customer support team.
• Behavioural and analytics data: Pages visited on the Platform, click-through paths, time spent on specific sections, and referral source information.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data promptly and close the associated account.

3 How We Use Your Personal Data

7u7774 processes your personal data for the following specific and legitimate purposes:

• Account management: Creating, maintaining, and administering your player account, including verifying your identity and age.
• Service delivery: Enabling you to place bets, play casino games, process deposits and withdrawals, and access all features of the Platform.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeover attempts, and other illegal activity.
• Regulatory compliance: Fulfilling legal obligations including Know Your Customer (KYC) checks, anti-money laundering (AML) screening, and responding to lawful requests from competent authorities.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling patterns and enabling our support team to intervene where appropriate.
• Customer support: Responding to your queries, resolving complaints, and providing technical assistance.
• Platform improvement: Analysing usage patterns and technical performance data to improve the user experience, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting support.
• Legal proceedings: Defending or pursuing legal claims where necessary to protect the rights of 7u7774 or other players.

4 Sharing Your Personal Data

7u7774 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. However, we may share your personal data with carefully selected third parties in the following circumstances:

• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and wagering data necessary to operate their games and verify results. These providers are contractually bound to process your data only for the purpose of delivering the relevant games.
• Payment processors: Mobile financial service providers including bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. Their handling of your data is governed by their own privacy policies.
• Identity verification services: Third-party KYC and AML service providers may receive identity document data to assist in verifying your age and identity in compliance with applicable regulations.
• Analytics and technology providers: We use trusted third-party software vendors to operate our platform infrastructure, analytics, and fraud detection systems. These vendors process data solely on our behalf and under strict data processing agreements.
• Law enforcement and legal authorities: We may disclose personal data to competent authorities, regulators, courts, or law enforcement bodies where we are legally required to do so or where disclosure is necessary to protect our legal rights or the safety of users.

Any third party that receives your personal data from 7u7774 is required to implement appropriate security measures and is prohibited from using your data for any purpose other than the specific purpose for which it was disclosed.

5 Cookies & Tracking Technologies

7u7774 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session state, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and which features are used — helping us improve the service.
• Functionality cookies: These remember your preferences (such as language and display settings) to personalise your experience on return visits.
• Marketing cookies: Where you have consented, these cookies track your browsing activity to help us deliver relevant promotional content.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Continuing to use the Platform after being presented with our cookie notice constitutes your consent to our use of cookies as described in this Policy.

6 Data Security

7u7774 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields — including passwords and payment identifiers — at rest in our databases.
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the Platform infrastructure.
• Monitoring systems that detect and alert our security team to unusual account activity or access patterns.
• Secure deletion procedures for personal data that is no longer required for its original purpose.

7 Data Retention

7u7774 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our general retention principles are as follows:

• Active account data: Retained for the duration of your active relationship with 7u7774, plus a period thereafter as required for legal, compliance, and dispute resolution purposes.
• Transaction records: Financial transaction data is retained for a minimum of five years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC and identity documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Customer support records are retained for three years from the date of the last interaction.
• Closed or suspended accounts: Where an account is closed voluntarily, data is retained for the applicable legal retention period before being securely deleted. Where an account is closed due to fraud or a breach of our Terms, data may be retained indefinitely for legal protection purposes.

Once the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8 Your Privacy Rights

As a player on the 7u7774 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account details.

We will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9 Children's Privacy

The 7u7774 Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to 7u7774 without your consent, please contact us immediately at [email protected].

Upon receiving such a notification, we will investigate promptly and, if confirmed, delete the relevant personal data and close the associated account without delay. We actively use age-verification processes during registration to minimise the risk of underage access to the Platform.

10 Changes to This Policy

7u7774 reserves the right to update or modify this Privacy Policy at any time. The effective date at the top of this page will be revised accordingly whenever changes are made. Where changes are material — meaning they significantly affect how we handle your personal data or the rights available to you — we will endeavour to provide reasonable advance notice by displaying a prominent notice on the Platform or by contacting you via your registered mobile number or account details.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed of how 7u7774 is protecting your information.